Terms of Service
Effective date: Effective on the date these terms are first published.
These Terms of Service ("Terms") are an agreement between you and Main Street Smith ("Main Street Smith," "MSS," "we," "us"), a sole proprietorship doing business as Main Street Smith. They cover the websites, dashboard, and related services we provide (the "Service"). By starting a trial, paying for a plan, or using your dashboard, you agree to these Terms. If you accept for a business, you confirm you can bind that business.
These policies are part of these Terms:
- Privacy Policy
- Refund and Cancellation Policy
- Free Trial Terms
- Founders Plan Terms
- Domain Registration Terms
- Domain Transfer Terms
1. The Service
We build and host a website for your local service business from one of our templates, using the text, photos, prices, and other material you give us. You can edit much of it yourself in your dashboard.
A private draft is not your public site. Your site is published only after the steps in your dashboard are complete and, for a trial, after your first payment is confirmed.
We do not promise any number of leads, any search ranking, or uninterrupted service.
2. Your account and sign-in
You sign in with a one-time link we email to you. There are no passwords at launch. Keep control of the email inbox on your account, because anyone with access to it can sign in. Tell us right away at support@mainstreetsmith.com if you think someone else has access.
3. Plans and prices
| Plan | Monthly | Yearly | Setup fee |
|---|---|---|---|
| Standard | $49/month | $490/year | None |
| Founders (limited to 15 accounts) | $29.99/month | $299/year | None |
- Founders pricing has its own rules. See the Founders Plan Terms.
- A free trial is available on the Standard plan. See the Free Trial Terms.
- Domain purchases and transfers are separate one-time and yearly charges. See the domain terms.
- Sales tax. Where required by law, sales tax is calculated by Stripe Tax and added at checkout. The tax amount is shown before you confirm payment.
4. Automatic renewal and billing
- Payments are processed by Stripe. We do not store your full card number.
- Your subscription renews automatically at the end of each month or year (the interval you chose) and your payment method is charged at the start of each new period, until you cancel.
- Paid plans are charged at checkout. Trials are charged when the trial ends unless you cancel first.
- Switching monthly to yearly takes effect at your next billing date. Nothing is due on the day you switch; the yearly price is charged at that next billing date. Founders monthly accounts that switch to yearly move to Standard yearly ($490/year) and lose Founders status. We show this before you confirm.
- Price changes: we will email you at least 30 days before a new price applies to your renewal. Founders prices do not go up while the Founders subscription stays active.
- Yearly renewal reminder: we email you about 30 days and again about 7 days before a yearly subscription renewal.
5. Failed payments
If a payment fails, Stripe retries the charge over about 14 days and we email you so you can update your card. Your site stays up during those retries. If the balance is still unpaid after that period, we pause your site until payment is made. If the account stays unpaid for 30 days after that pause, the plan is canceled.
6. Cancellation
- Cancel any time from Billing in your dashboard. You do not need to call.
- Cancellation takes effect at the end of your current paid period. Your site stays up until then, and you are not charged again.
- After the paid period ends, your site and content stay available for 90 days. We email you before deletion. After 90 days, the content is deleted and cannot be restored.
- Those deletion warning emails also explain how to request a domain transfer (auth code) through support@mainstreetsmith.com. See section 9 and the domain terms.
- Refunds are covered in the Refund and Cancellation Policy.
7. Pausing your site
You can pause your site from your dashboard when you want to stop taking new jobs. While paused, visitors see a "We're on break!" page instead of your site. Billing continues while your site is paused. Your dashboard states this clearly. You can resume from your dashboard at any time. There is no maximum pause length. Pausing does not change your plan or Founders status.
8. Your content
- You keep all rights to your business name, text, photos, logos, prices, and other material ("Your Content").
- You give us permission to host, copy, resize, format, and display Your Content only to run and support the Service. We may feature your site in Main Street Smith marketing only with your permission.
- You confirm you have the right to use everything you upload and that it is accurate and lawful.
- Our templates, code, and software stay ours. While your plan is active, you may use them for your website.
9. Web addresses and domains
You can use the web address included with your site, connect a domain you already own (free; it stays with your registrar), buy a new domain through us, or transfer a domain in to us. Domain purchases and transfers are handled through Vercel Registrar and are covered by the Domain Registration Terms and Domain Transfer Terms. You are the registrant (owner) of any domain registered for you. Real domain purchases are not live yet.
If you cancel your website plan, a domain you bought or transferred through us stays registered to you until its paid-through date. We stop billing renewals. You may request the authorization (auth) code by emailing support@mainstreetsmith.com within 90 days of cancellation. After that window, if the auth code was not requested, the domain is left to expire unrenewed.
10. Your customers and their information
Your site collects information from your customers, such as name, phone, email, address, photos, and quote details. We process that information on your behalf to run your site. You are responsible for your relationship with your customers, including how you follow up, the prices and estimates you give, and any work you do.
Quote estimates on your site use the prices you set. You are responsible for honoring or clarifying them.
11. Emails we send
We send automatic service emails to you, such as sign-in links, receipts and billing notices, and site status updates. On your behalf, we also send confirmation emails to your customers (for example, quote or estimate confirmations and contact-form confirmations). Those emails come from hello@mail.mainstreetsmith.com, show as "[Your Business] via Main Street Smith," and replies go to you. Marketing emails from us include an unsubscribe link. See the Privacy Policy.
12. Acceptable use
Do not use the Service to:
- publish false or misleading content, including fake reviews or testimonials;
- infringe anyone's intellectual property, privacy, or publicity rights;
- offer illegal services or content;
- send spam or messages people did not agree to receive;
- attack, overload, or try to break into the Service or other accounts;
- resell the Service without our written permission.
We may remove content or suspend an account that breaks these rules. We will tell you when we reasonably can.
13. Copyright complaints (DMCA)
If you believe content on a site we host infringes your copyright, send a notice that meets 17 U.S.C. § 512(c)(3) to:
Main Street Smith
Attn: DMCA Notices
1317 Edgewater Dr #3888
Orlando, FL 32804
Email: support@mainstreetsmith.com
We may remove material and will end accounts of repeat infringers where appropriate. A designated agent will be registered with the U.S. Copyright Office.
14. Service providers
We use Stripe (payments), Vercel (hosting and domains), Resend (email), Neon (database), and Vercel Blob (photo and media storage). Their own terms apply to their services, and we are not responsible for their outages.
15. No warranty
The Service is provided "as is" and "as available." To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise uninterrupted service, search rankings, leads, or revenue.
16. Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, leads, or data. Our total liability for any claim about the Service is limited to the fees you paid us in the 12 months before the claim. Some places do not allow these limits, so they may not fully apply to you.
17. Indemnity
You will defend and indemnify Main Street Smith against claims arising from Your Content, your prices and quotes, the work you do for your customers, or your violation of these Terms or the law.
18. Suspension and termination
You can cancel as described in section 6. We may suspend or end the Service for non-payment (section 5) or a serious breach of these Terms after notice, or right away for illegal activity or security risks.
19. Changes to these Terms
We may update these Terms. We will email you about material changes at least 30 days before they take effect. The version you accepted at checkout is recorded with your order.
20. Governing law and disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Please contact support@mainstreetsmith.com first so we can try to resolve any dispute informally. If we cannot, you may bring a claim in small-claims court or in the state or federal courts located in Orange County, Florida, and you agree to that venue.
21. Contact
Main Street Smith
1317 Edgewater Dr #3888
Orlando, FL 32804
Email: support@mainstreetsmith.com
You can also use Get support in your dashboard.