Privacy Policy
Effective date: Effective on the date this policy is first published.
This policy explains how Main Street Smith ("we," "us"), a sole proprietorship doing business as Main Street Smith, collects, uses, and shares personal information.
1. Who this covers
- Clients: business owners who start a trial or buy a website from us.
- Your customers ("end customers"): people who visit a website we host for a client and send a quote request or message. For this information we act on the client's behalf. The client decides how to follow up and is responsible for their own customer relationships.
- Visitors to mainstreetsmith.com.
2. What we collect
From clients
- Account details: name, business name, email, phone.
- Site material: service area, hours, services and prices, photos, logo, and other content you add.
- Billing: plan, payment status, and amounts. Stripe processes your card; we do not store full card numbers.
- Domain details: if you buy or transfer a domain, the registrant contact details the registrar requires (name, email, phone, address, and any extra details the domain extension needs).
- Support messages and the terms you accepted at checkout (version, time, plan, and amount).
From end customers (on the client's behalf)
- Name, phone, email, address, photos, quote details, and messages they submit through a client's site.
Technical information
- Sign-in records and a session cookie that keeps you signed in.
- Vercel Web Analytics on our sites. It uses anonymous, aggregated page-view data and does not use advertising cookies or third-party tracking cookies. Visitors are identified only by a short-lived hash of the request, discarded after 24 hours.
3. How we use it
- To build, host, and support websites.
- To show quote requests and messages to the client whose site received them.
- To send sign-in links (we use emailed one-time links, not passwords).
- To charge for plans and domains, send receipts and billing notices, and handle failed payments.
- To register, renew, and transfer domains a client asks us to handle.
- To keep the Service secure and to comply with the law.
- To send marketing emails, which you can unsubscribe from at any time.
- To calculate and charge sales tax where required (via Stripe Tax).
We do not sell personal information.
4. Emails
- Service emails to clients: sign-in links, receipts and billing notices, trial and renewal notices, and site status updates. These are part of the Service.
- Emails to end customers on a client's behalf: quote or estimate confirmations and contact-form confirmations. They are sent from hello@mail.mainstreetsmith.com, show as "[Business] via Main Street Smith," and replies go to the client, not to us.
- Marketing emails include an unsubscribe link.
5. Who processes it
| Provider | What it does |
|---|---|
| Stripe | Payments, billing, and sales-tax calculation (Stripe Tax) |
| Vercel | Website hosting, domain registration (Vercel Registrar), and Web Analytics |
| Neon (Postgres) | Database for account and site records |
| Vercel Blob | Storage for photos and other media |
| Resend | Sending email |
We also share information:
- with the client whose site an end customer contacted;
- with domain registries, as registrars require for domain registration. WHOIS/RDAP privacy is on by default for domains we register for you, so your personal contact details are not shown in public domain records where the registry allows it;
- when the law requires it, or to protect rights and safety;
- in a merger or sale of the business, subject to this policy.
6. How long we keep it
- Active accounts: while your account is active.
- Trial drafts that do not convert: after a trial is canceled, the draft stays viewable for 7 days, then is held until 30 days after cancellation and then deleted. We may send come-back emails on day 3 and day 5 (marketing; you can unsubscribe).
- After cancellation of a paid plan: site content is kept for 90 days, then deleted. Deletion warning emails explain how to request a domain auth code through support@mainstreetsmith.com.
- End-customer submissions: deleted 90 days after the client's account is canceled. Clients can also delete individual submissions from their dashboard while the account is active.
- Billing and tax records: kept for 7 years.
7. Security
We use reasonable safeguards, including encrypted connections, one-time sign-in links, and secure session cookies. No system is perfectly secure.
8. Your choices and requests
- Clients can update most account and site details in the dashboard.
- To ask for access, correction, export, or deletion, email support@mainstreetsmith.com or use Get support in your dashboard.
- End customers: please contact the business whose site you used. If you contact us, we will pass your request to that business or help them respond.
- Depending on where you live, you may have more rights under state law. We will respond as the law requires.
9. Children
The Service is for businesses and is not directed to children under 13. We do not knowingly collect their information.
10. Changes
We will post updates on this page and email clients about material changes at least 30 days before they take effect when the change is material.
11. Contact
Main Street Smith
1317 Edgewater Dr #3888
Orlando, FL 32804
Email: support@mainstreetsmith.com