Refund and Cancellation Policy

Effective date: Effective on the date this policy is first published.

This policy is part of the Main Street Smith Terms of Service.

Cancel online, any time

• Cancel from Billing in your dashboard. No phone call is needed.
• Cancellation takes effect at the end of your current paid period. Your site stays up until then and you are not charged again.
• We email you to confirm the cancellation.
• After the paid period ends, your site and content stay available for 90 days, then are deleted. Deletion warning emails explain that domain transfer (auth code) requests go through support@mainstreetsmith.com.

Canceling during a free trial

If you cancel before your 72-hour trial ends, you are not charged. You keep access to your private draft until the deadline shown when you cancel. See the Free Trial Terms.

Subscription charges

There is no setup fee on any plan.

Refunds on subscription charges. Subscription charges are non-refundable by default, including monthly periods, yearly periods, and the first charge after a trial. If something went wrong, email support@mainstreetsmith.com (or use Request a refund on the Billing page). We review each request case by case and answer within 5 business days. Asking for a refund does not cancel your plan. Approved refunds go back to the original payment method through Stripe.

Pausing instead of canceling

You can pause your site from the dashboard when you want to stop taking new jobs. Visitors see a "We're on break!" page, and you can resume any time. Billing continues while your site is paused. Your dashboard states this clearly. There is no maximum pause length.

Failed payments

If a payment fails, Stripe retries over about 14 days and we email you. If it is still unpaid, your site is paused. If it stays unpaid for 30 days after that pause, the plan is canceled.

Domain charges

• New domain: the registrar's price plus a $5 one-time Main Street Smith setup fee.
• Domain transfer in: the registrar's transfer price (which includes a 1-year renewal) plus a $15 one-time Main Street Smith transfer fee.
• Yearly domain renewals: the registrar's renewal price plus a $3 per year Main Street Smith fee. Renewals are billed about 45 days before the domain expires. We renew only after payment.
• All-or-nothing checkout. When you buy or transfer a domain at checkout, we authorize (hold) the card first, complete the registration or transfer, and only then capture payment for the whole order (site and domain together). If the card or the registration/transfer fails, nothing is charged, the hold is released, and you are returned to the Web Address step with a clear error. Because nothing is charged on failure, no refund is needed.
• Registration, transfer, and renewal fees are generally non-refundable once the domain is registered, transferred, or renewed, because the registrar does not refund them.
• Connecting a domain you already own is free.

See the Domain Registration Terms and Domain Transfer Terms.

How to ask for a refund

Use Request a refund on the Billing page, or email support@mainstreetsmith.com. Include what was charged and when. We review requests within 5 business days. Asking for a refund does not cancel your plan. Approved refunds go back to the original payment method through Stripe.

Before a chargeback

Please contact us first. We can usually fix billing problems faster than a bank dispute.

Contact

Main Street Smith

1317 Edgewater Dr #3888

Orlando, FL 32804

Email: support@mainstreetsmith.com